Frequently Asked Questions
1. Do you offer free shipping?
Yes, we offer Free Premium Shipping + Track & Trace, because we value you as a customer and want to provide you with the best service.
2. How can I track my order?
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Order Tracking page and enter your order number or email address.
3. May I return the item(s) if I don't like them?
You can return items within 30 calendar days of receiving them.
- Approved refunds will be directed to your original payment method.
4. What payment methods do you accept?
You can pay safely and securely with the following payment methods: PayPal, Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
5. How do I know which size to choose?
Our clothing fits true to size as shown in the size guide. Each product includes its own size chart, so you can always choose the right fit with confidence.
6. If I have an issue with my order, how do I get in contact?
If you experience any issues or have questions, visit our Contact Page to connect with our support team. You could also send an e-mail to: support@margaretgrace-georgianbay.com. We're here to assist you promptly.
7. I didn't receive a confirmation email. What now?
First, check your spam/junk folder. Still no e-mail? Contact us with your name and order date, and we'll look into it for you. You can reach out through the contact form or you can send an e-mail to: support@margaretgrace-georgianbay.com